Please be advised you will not get Official Vivienne Westwood Jewelry Invoice thus NO after-sale service available in your local VivienneWestwoodJewelry, stores, instead the service will be provided by us. If you are looking for a product with full service from VivienneWestwoodJewelry, please purchase from the VivienneWestwoodJewelry franchised store instead.

Purchasing, shipping, & ordering Questions:

Q1 How can I track my order?

The trackig number will be sent to you by email. Then you can track the status of your order with the tracking number online.

Q2 How long will it take for my order to be processed and delivered?

Once you have submitted the order, it will normally take 1-2 working days for us to process the order and please allow 5-7 days for delivery via Express Mail, but sorry we do not offer overnight shipping at this time.

Q3 I need to cancel an order. How can I do this?

Orders are processed quite quickly, sometimes within minutes after it is received. Therefore, requests to cancel an order must be received quickly as well. Contact us as soon as possible by sending email to service@viviennewestwoodjewellery.co.uk or calling us to request cancellation of an order. Email is monitored constantly during business hours. But there is no guarantee that we will be able to cancel it in time.

Q4 What is your payment policy about viviennewestwoodjewellery.co.uk?

There are currently two ways to pay. Most customers are used to accept online payment with credit card. If customers do not have credit cards available, or need to buy large sums of goods, we strongly recommend Western Union Money Transfer. Online payment with credit card. This is the most frequent payment method. It is fast and efficient.

Q5 What is your shipping policy about viviennewestwoodjewellery.co.uk?

The items you ordered will be shipped out in 2 business days after payment goes through. And it usually needs 5-7 days for delivery. But NO overnight shipping. Item(s) will require a signature from you upon arrival. This service gives you peace of mind that your item(s) will arrive safely and direct into your possession. So please provide us with detailed street address for the shipping, P.O. Box address will not be accepted. We will do our every effort to make sure you receive the parcel in time but we are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods. If you have any questions about our shipping policy, please send email to us. We will give you a detailed explanation!

Q6 How much shipping fee will be charged for each order?

We provide fast and traceable shipping worldwide, absolutely free!

Return & Exchange Questions:

Q7 how can I make return or exchanges?

You can contact us by email-- service@viviennewestwoodjewellery.co.uk . As a general rule, articles in saleable condition are accepted to be returned in 7 days or exchanged in 15days after you receive them, accompanied by a sales receipt.

If you want to know the detailed information, please browse the Return & Exchange Page.